Sony VAIO VGN-TX770P/B 11.1" Laptop (Intel Pentium M Processor 773, 1024 MB RAM, 80 GB Hard Drive, DVD+R Dbl Layer/DVD+/-RW Drive)
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Rating:  -
This is my sixth Sony Vaio. I've loved every single one of them and my wife loves her's too. Highly functional and stylish. I've got 20 years of IT experience and put my Vaios up against any other laptop on the market.
Rating:  -
This unit is too fragile for use as a traveling laptop. My screen cracked when I moved the unit on my desk (a $699 repair). The attitude at Sony was "you shouldn't move it by the screen".... The Sony repair service experience is a horror. I'm going back to my older & sturdier Fujitsu P series.
Rating: -
The laptop has been overheating so much, the power cord caught fire. They "fixed" it, only to happen again (minus the fire), "fixed" again, and guess what? Yep, I am in the fourth cycle right now. Every time it takes hours on the phone -- an hour minimum wait on hold, then the "mainframe" is always down when you talk to "customer relation", and then you hear them type one letter at a time, SLOWLY, SLOWLY. It's maddening how incompetent their service organization is. Then it takes 2 weeks to fix (you have to send it to San Diego), and I lost data 3 times already. Now, whatever you tell the agent will not be read by the next one, so the repair people will just operate on their own. Last time they decided to replace the CD/DVD drive, which was possibly the only part that was actually working, and the new one they put in didn't work. So what I got from repair was worse than what I sent in.
It's really a shame. Sony used to be a bit expensive but a reliable choice. It's not anymore. They're just expensive but very low quality and worse than bad service. Sometimes a lemon goes through the door. It happens. I can live with that. But when it does, companies should stand behind their products. They should be proud of them. Every interaction I had with Sony had the feel of a small incompetent company that doesn't give a damn about their customers. None of the people I talked to had any interest in solving my problem, they just wanted to pass the buck to the next guy (which they did often).
Rating: -
The laptop was a graduation present for a nephew, he's quite happy with it and rates it a 5
Rating:  -
Nice, fast, lightweight and dependable laptop but if you have poor or degrading eyesight you should think a little bigger. I just purchased this for my boss and after getting scolded for failing to mention the very tiny type, I had to exchange it for a slightly large(only 2 lbs heavier) 13in. laptop and now he's happy. This is a nice unit if your eye's are healthy but if not, reading anything for very long will strain your eye's. Think about the longterm use of this product before convenience.
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